Technical Support Receptionist (Phone-based)
てくにかるさぽーとうけつけがかり（でんわによるもの）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A job that handles technical inquiries over the phone, performing troubleshooting for hardware, software, networks, etc.
Description
Technical Support Receptionist (Phone-based) receives technical inquiries from users of products or services over the phone, refers to manuals and FAQs to guide on solutions. For complex issues, escalates and collaborates with specialized departments to resolve. Polite communication and follow-up are essential for improving customer satisfaction.
Future Outlook
With the proliferation of digital products and services, demand for phone support remains stable. Introduction of AI chatbots is changing roles, requiring more advanced technical handling and customer satisfaction improvements.
Personality Traits
Empathetic / Good listener / Kind / Patient
Work Style
Career Path
Technical support staff → Senior support/team leader → Support manager → Customer success manager
Required Skills
Basic IT knowledge / Communication skills (phone/email) / Customer service skills / FAQ/manual reference
Recommended Skills
CRM system operation / Communication skills (English) / Communication tools (Slack/Teams)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to accurately grasp the customer's situation and procedures and provide guidance. |
| Communication Skills | Because clear and polite interaction with customers over the phone is necessary. |
| Problem Solving | Because it is necessary to infer the cause from limited information and present solutions. |
| Stress Tolerance | Because stress tolerance is required for continuous phone handling and complaints, etc. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because responses mainly follow manuals, and creative thinking is not particularly required. |
| Numerical & Quantitative Analysis | Because numerical analysis is rarely needed. |
| Physical Stamina & Endurance | Because it is mainly desk work with low physical demands. |
Related Qualifications
- CCNA
- Fundamental Information Technology Engineer Examination
- IT Passport
- LPIC-1
Aliases
- Help desk
- Tech support
- Technical support
- Technical support operator
Related Jobs
- Call center operator
- Customer support
- Field service engineer
- Help desk