Dispatcher (Passenger Vehicles)
はいしゃがかり（りょかくじどうしゃ）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Transportation Operations Clerks
Summary
Clerical position that creates vehicle and crew dispatch plans for passenger vehicle operations such as buses and taxis, and monitors and adjusts operational status.
Description
The Passenger Vehicle Dispatcher plans and adjusts efficient vehicle and crew allocations in passenger transportation businesses such as buses and taxis, supporting safe and smooth operations. They create dispatch schedules considering user demand, traffic conditions, fare systems, laws and regulations, etc., ensure compliance with departure and arrival times, and handle delays. They also handle radio and telephone communications with crew members, data entry into operations management systems, vehicle inspection arrangements, operational data analysis, and strive to balance customer satisfaction with business profitability.
Future Outlook
While automation systems and AI adoption advance, demand for specialized dispatching adjustments is expected to persist due to increasing complexity in user needs and traffic conditions. Market value will rise for those skilled in system operations and data analysis.
Personality Traits
Able to Respond Flexibly / Calm and Composed / Good Team Player / Strong Sense of Responsibility
Work Style
Career Path
Dispatcher (Operator) → Chief Dispatcher → Operations Manager → Operations Management Manager → Transport Department Manager
Required Skills
Communication Skills (Customer and Crew Handling) / Dispatch Management System Operation / Radio Communication / Schedule Creation
Recommended Skills
Communication Skills (English) / Data Analysis / Operations Management System / Traffic Law Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly adapt to changes in traffic conditions and operational circumstances. |
| Attention to Detail & Accuracy | Errors in times or vehicle assignments can lead to operational issues. |
| Communication Skills | Frequent communication and coordination with crew and customers requires strong interpersonal skills. |
| Planning & Organization | To formulate efficient dispatch plans by combining multiple factors. |
| Problem Solving | Need to respond quickly and accurately to delays and emergencies. |
| Stress Tolerance | Significant pressure related to passenger safety and business operations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Primarily routine tasks, so little creativity is required. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- Operations Manager Qualification
- Ordinary Automobile Driver's License
Aliases
- Dispatch Operator
- Dispatch Staff
Related Jobs
- Bus Driver
- Logistics Operator
- Operations Manager
- Taxi Dispatch Operator