Passenger clerk
りょきゃくがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job that handles counter duties such as ticket sales, guidance, and reservation management at passenger transportation facilities like railways, aviation, and buses.
Description
Passenger clerks at transportation facilities such as railways, aviation, and buses handle counter duties for passengers, including ticket sales, fare calculations, seat reservations, transfer guidance, and lost and found services. They propose optimal travel plans in response to customer requests and inquiries, supporting safe and smooth transportation services. Knowledge of ticketing systems, timetables, and fare tables, operation of reservation systems via computer terminals, announcements, and customer service manners are required.
Future Outlook
While automation advances due to inbound demand and the spread of online reservations through ICT, face-to-face service needs remain strong, and customer service skills will be a differentiating factor.
Personality Traits
Able to respond flexibly / Cheerful personality / Polite and courteous / Strong sense of responsibility
Work Style
Counter work / Shift work / Sitting work / Standing work / Uniform required
Career Path
Passenger clerk (junior) → Senior passenger clerk → Station supervisor → Transportation department manager
Required Skills
Basic PC operation / Communication skills / Fare calculation / Ticket issuance system operation
Recommended Skills
Complaint handling / Language skills / Multilingual announcements / Tourism knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to respond flexibly during peak times or troubles. |
| Attention to Detail & Accuracy | Accuracy is essential to prevent fare calculation or reservation errors. |
| Communication Skills | Necessary for handling diverse customer requests and complaints. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and counter tasks. |
| Stress Tolerance | High stress during busy periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, and creativity is not required. |
Aliases
- Passenger information clerk
Related Jobs
- Freight clerk
- Station staff