Passenger and cargo clerk
りょかく・かもつかかりじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job that handles various clerical procedures related to passengers and cargo at counters in stations, airports, etc.
Description
Passenger and cargo clerks handle ticket sales and guidance for passengers, cargo acceptance and delivery, preparation and management of shipping documents, operation of reservation systems, etc., at railway stations, airports, bus terminals, and similar locations. They are required to provide customer service, handle troubles, collaborate with teams and other departments, and emphasize accuracy and speed in their work.
Future Outlook
Although counter sales are declining due to the spread of online reservations, demand for face-to-face services such as cargo management and trouble response remains stable. Acquisition of multilingual skills and value-added services is required.
Personality Traits
Able to provide bright and courteous customer service / Dexterous with hands and good at detailed work / Good team player / Strong sense of responsibility
Work Style
Counter work / Full-time / Shift work / Standing work / Weekends and holidays
Career Path
Passenger and cargo clerk → Supervisor → Section chief → Transportation clerical manager → Branch/base manager
Required Skills
Basic PC operation / Customer service / Phone response / Reservation management system operation
Recommended Skills
Bookkeeping 3rd grade / Complaint handling / Customs broker qualification / English (business conversation)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to respond quickly to changes such as temporary schedule changes or cargo troubles. |
| Attention to Detail & Accuracy | Because errors in tickets or documents can lead to serious troubles. |
| Communication Skills | Because face-to-face guidance and inquiry responses occur frequently. |
| Stress Tolerance | Because they must continue operations under high stress such as peak-time crowds or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because routine tasks are the main focus and there are few opportunities to demonstrate creativity. |
Aliases
- Cargo clerk
- Passenger clerk
Related Jobs
- Cargo handler
- Passenger information clerk
- Ticket seller
- Transportation clerk