Page Boy
ぺーじぼーい
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A customer service role in ryokans or hotels that involves transporting guests' luggage upon arrival, providing in-house guidance, and various support services.
Description
Page boys at accommodation facilities handle a wide range of support tasks, including transporting luggage upon arrival, providing in-house guidance, escorting to guest rooms, handling phone and internal calls, wake-up calls, and newspaper distribution. They must collaborate as a team to promptly and courteously meet guests' needs, requiring a spirit of hospitality and physical stamina. Additionally, basic communication in foreign languages, knowledge of the facility's layout and equipment, and local tourist attractions are useful.
Future Outlook
With the recovery of inbound demand, job openings are on an increasing trend, and labor shortages are expected to continue. Personnel with foreign language skills and digital skills will be further valued.
Personality Traits
Attentive / Bright and Polite / Flexible / Physically Fit / Team-Oriented
Work Style
Dormitory Provided / Full-Time Employee / Overtime Available / Part-Time / Shift Work
Career Path
Page Boy → Bell Person → Front Clerk → Concierge → Accommodation Department Supervisor → Hotel Manager
Required Skills
Basic English Conversation / Customer Service Manners / Luggage Handling Technique / Phone Response / Tourist Guidance Knowledge
Recommended Skills
Emergency Response / Hospitality / Hospitality Mindset / Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Essential for flexibly handling sudden requests or schedule changes. |
| Attention to Detail & Accuracy | Because courteous responses and accurate luggage management are required. |
| Communication Skills | Because smooth dialogue and response with guests are essential. |
| Physical Stamina & Endurance | Physical stamina is needed for long hours of standing work and luggage transport. |
| Collaboration & Teamwork | Essential for advancing work in collaboration with other departments. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Mostly simple tasks, so logical thinking is not particularly required. |
| Creativity & Ideation | Work follows set manuals, so creativity is not particularly required. |
| Numerical & Quantitative Analysis | Minimal involvement in handling money. |
Related Qualifications
- Hotel Practical Skills Certification
- Service Manners Certification
Aliases
- Bell Boy
- Bell Person
Related Jobs
- Bell Person
- Concierge
- Doorman
- Front Clerk
- Porter