Pachinko Parlor Manager (Primarily Engaged in Customer Service Work)
パチンコてんしはいにん
Industry & Occupation
Classification
Summary
Pachinko parlor managers oversee all aspects of store operations, including customer service, staff management, sales and profit management, safety, and legal compliance.
Description
Pachinko parlor managers oversee customer service operations in pachinko parlors, handling customer interactions, complaint resolution, prize exchanges, and basic gaming machine maintenance. They also manage staff recruitment, training, and shift scheduling; plan and track sales and profits; manage inventory and prizes; ensure compliance with laws (such as the Amusement Business Law and police ordinances) and disaster prevention/safety measures; and aim to achieve store goals and improve service quality. They are required to obtain the Gaming Machine Supervisor qualification and manage gaming machines appropriately.
Future Outlook
Although the number of stores is declining due to stricter regulations in the entertainment industry and market changes, demand for managers is expected to continue in stores focusing on enhancing customer experience and digitalization.
Personality Traits
Attentive to others / Has leadership / Stress tolerant / Strong sense of responsibility
Work Style
Night and holiday shifts / Possibility of transfer / Shift work
Career Path
Hall Staff → Supervisor → Assistant Manager → Store Manager (Manager) → Area Manager → Head Office Staff
Required Skills
Complaint Handling / Gaming Machine Maintenance / Prize Exchange / Sales Management / Shift Management
Recommended Skills
Business Management / Data Analysis / Event Planning / Legal Knowledge (Amusement Business Law)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth communication with customers and staff is at the core of the job. |
| Initiative & Leadership | Because they need to proactively drive store operations and lead staff. |
| Planning & Organization | Necessary for event planning, shift adjustments, and developing/executing sales promotions. |
| Problem Solving | Because quick resolution of complaints and gaming machine issues is required. |
| Stress Tolerance | Because they need to endure complaint handling and increased workload during peak periods. |
Related Qualifications
- Gaming Machine Supervisor Qualification
Aliases
- Pachinko Hall Manager
- Pachinko Parlor Manager
Related Jobs
- Gaming Machine Supervisor
- Hall Staff
- Service Staff