Pachinko Attendant
ぱちんこてんいん
Industry & Occupation
Classification
Summary
Customer service role handling floor and counter operations in a pachinko parlor, including player assistance, equipment management, prize exchange, and more.
Description
Pachinko attendants guide incoming customers, explain gameplay methods, replenish and collect medals and balls, handle prize exchanges, process cash transactions, and perform simple inspections and cleaning of in-store equipment. They also manage complaints, security and safety, sales reporting, shift scheduling, and more, working as a team to ensure smooth store operations. Involving long hours of standing and carrying heavy medal trays, they maintain customer satisfaction through cheerful service.
Future Outlook
Market size is flat due to declining birthrates, aging population, and diversifying entertainment preferences, but labor shortages are expected to persist. Introduction of automation and digitalization will improve efficiency, requiring machine operation and data management skills in addition to traditional customer service abilities.
Personality Traits
Able to Respond Flexibly / Attentive to Others / Cheerful Personality / Physically Fit
Work Style
Full-time / Night Shifts / Part-time / Shift Work / Weekends and Holidays
Career Path
Floor Staff → Leader → Assistant Manager → Store Manager → Area Manager
Required Skills
Cash Transaction Processing / Complaint Handling / Customer Service Etiquette / Gaming Machine Knowledge / Safety Management
Recommended Skills
Basic Maintenance Knowledge / Event Planning and Management / Leadership Experience / Prize Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to handle sudden issues during business hours or changes in customer requests. |
| Attention to Detail & Accuracy | Errors in cash handling or medal counts directly result in losses. |
| Communication Skills | To interact smoothly with diverse customers and provide a sense of reassurance. |
| Physical Stamina & Endurance | Requires stamina for sustained long hours of standing and carrying heavy medal trays. |
| Stress Tolerance | Must calmly continue work in high-stress situations like peak periods or complaint handling. |
| Collaboration & Teamwork | Staff collaboration is essential for smooth store operations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks with little need for creative idea generation. |
Aliases
- Gaming Parlor Staff
- Pachinko Hall Staff
Related Jobs
- Amusement Facility Staff
- Bartender
- Cafe Staff
- Sales Clerk