Floor Staff (Pachinko Parlor)
ホールがかり（パチンコてん）
Industry & Occupation
Classification
Summary
A job that involves customer service, guidance, cleaning, and troubleshooting for visitors on the floor of a pachinko parlor.
Description
Floor Staff (Pachinko Parlor) handle guiding to gaming machines, ball carrying, cleaning around machines, and initial responses to troubles on the customer seating floor of pachinko parlors. Starting with greetings and guidance to customers, they confirm machine data, direct customers to prize exchange counters, conduct patrols and inspections of in-store equipment, collect dropped or stuck balls, and perform other tasks to maintain a comfortable gaming environment. They also handle customer inquiries and complaints, provide primary responses to machine troubles, and contact and hand over to specialist staff as needed. Shift work is common, and since it involves a lot of standing work and physical labor, physical stamina is required.
Future Outlook
While automation and cashless systems advance, personalized customer service serves as a key differentiator, keeping demand for manual floor operations stable. Acquiring management and multi-store management skills expands career opportunities.
Personality Traits
Able to respond flexibly / Cheerful / Physically fit / Polite and courteous
Work Style
Career Path
Hall Staff → Chief (Supervisor) → Floor Manager → Store Manager → Area Manager
Required Skills
Ball and money management / Ball transport / Cleaning skills / Customer service manners
Recommended Skills
Data processing / English conversation (for tourists) / Troubleshooting (primary)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because quick adaptation to changing situations such as customer issues or equipment troubles is necessary. |
| Attention to Detail & Accuracy | Because precise ball counting and cleaning accuracy are required. |
| Communication Skills | Because courteous responses to customers and situation reporting are frequently required. |
| Physical Stamina & Endurance | Because it requires physical stamina for long hours of standing work and ball carrying. |
| Stress Tolerance | Because there are many stress factors such as noise and handling complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because tasks are routine-oriented with routine work taking center stage over creativity. |
Aliases
- Floor Attendant
- Hall Staff
- Pachinko Hall Staff
Related Jobs
- Counter Staff (Pachinko Parlor)
- Prize Exchange Staff
- Slot Staff