Other telephone reception clerical occupations
ほかのでんわおうせつじむのしょくぎょう
Industry & Occupation
Classification
Summary
A clerical position that receives inquiries and requests from customers or users via telephone and handles guidance, transfers, message taking, complaint response, and more.
Description
Other telephone reception clerical occupations act as the telephone reception desk for companies or public institutions, receiving inquiries via phone, transferring them to the appropriate department or person in charge, and leaving messages as necessary. They also handle arrangements for sending materials, accepting reservations, guiding on various procedures, and responding to complaints and troubles. Use of telephone switchboards and CRM systems is required, demanding accurate and prompt responses. Shifts are common work formats, and more companies are incorporating remote work.
Future Outlook
While response automation via AI chatbots and similar technologies is advancing, human handling remains necessary for complex inquiries and complaint processing. Demand for personnel with expertise and hospitality is expected to continue.
Personality Traits
Able to respond flexibly / Calm and composed / Cooperative / Good listener / Polite and courteous
Work Style
Full-time / Office work / Part-time / Remote / Shift
Career Path
Telephone operator → Senior operator → Supervisor → Quality control staff → Call center manager
Required Skills
Basic PC operation / CRM operation / Communication skills (email/chat) / Telephone handling
Recommended Skills
Business manners certification / Communication skills (English phone handling) / Complaint handling / Secretary certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent mishearing messages or requests. |
| Communication Skills | Because they interact with customers using clear and polite language. |
| Stress Tolerance | Because quick responses and mental stability are required. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because responses mostly follow manuals. |
| Numerical & Quantitative Analysis | Because there is little calculation work. |
| Physical Stamina & Endurance | Because it is mainly seated work with little physical burden. |
Related Qualifications
- Business practical manners certification
- Secretary certification
Aliases
- Call center operator
- Information operator
- Telephone operator
- Telephone reception staff
Related Jobs
- Customer support
- Reception clerk
- Switchboard operator
- Telemarketing staff