Order Management Clerk
じゅはっちゅうかんりじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Sales Clerks
Summary
A clerical position that accepts orders from clients, manages order receipt and placement data on systems, performs delivery date adjustments, inventory checks, and coordination with relevant departments.
Description
Order management clerks receive orders from customers or suppliers and register order receipt and placement data into internal systems (such as ERP). They check inventory status and delivery dates, and as needed, communicate and coordinate with clients as well as internal sales, purchasing, and logistics departments. In the event of issues such as delivery delays or quantity discrepancies, they investigate causes and propose and implement solutions. They also handle daily slip management, report creation, and suggestions for improving business processes, requiring accuracy and coordination skills.
Future Outlook
With the expansion of e-commerce markets and global procurement, and the introduction of automation technologies such as RPA, order management tasks will become more efficient, but demand for personnel handling complex adjustments and exceptions is expected to continue.
Personality Traits
Excellent communication skills / Good at coordination / Has problem awareness / Meticulous / Strong sense of responsibility
Work Style
Dispatched contract employee / Full-time / Office work / Remote
Career Path
Junior order management staff → Senior order management staff → Leader/Supervisor → Administrative department manager
Required Skills
Basic PC operation / Communication skills (phone and email correspondence) / ERP order management / Excel (Advanced)
Recommended Skills
Communication skills (English) / Sales management system / Schedule management / VBA
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes can lead to delivery delays or transaction issues. |
| Communication Skills | Because there is a lot of communication and coordination with clients and internal departments. |
| Planning & Organization | Because delivery date adjustments and managing multiple orders simultaneously are necessary. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks, so high creativity is not required. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Aliases
- Order placement management clerk
- Order receipt management clerk
Related Jobs
- Accounting administrative staff
- Logistics administrative staff
- Purchasing administrative staff
- Sales administrative staff