Hot Spring Facility Front Desk Staff
おんよくしせつふろんとかかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Bathing Facility and Cleaning Service Occupations
- Minor : Bathing Facility Workers
Summary
A job that handles reception, reservation management, and customer service at the front desk of hot spring facilities.
Description
Hot spring facility front desk staff handle a wide range of tasks at hot spring or spa facilities, including visitor reception and check-in, billing, reservation management, facility guidance, phone and email reservations, sales at shops or towel rentals, in-house announcements, explanations of facility usage rules, complaint handling, and lost and found management. They are required to provide smiling service and accurate clerical processing to ensure visitors have a comfortable experience, while collaborating with facility operations staff and cleaning staff to support smooth operations.
Future Outlook
Demand remains stable due to aging population and growing health consciousness. Increasing inbound tourists lead to advancements in multilingual support and digital reservation systems. Ongoing need for personnel as facility operators focus on improving service quality.
Personality Traits
Attentive to others' needs / Can provide bright and polite customer service / Can respond flexibly / Has good teamwork / Polite and courteous
Work Style
Full-time Employee / Part-time Available / Shift Work / Two Days Off Per Week
Career Path
Front Desk Staff (Part-time) → Full-time Front Desk Staff → Leader/Supervisor → Manager Candidate (Manager) → Facility Operations and Sales
Required Skills
Basic PC Operation / Cash Register Operations / Customer Service Manners / Phone Response / Reservation System Operation
Recommended Skills
Complaint Handling / Foreign Language Support / Hot Spring Knowledge / Service Hospitality Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to diverse customers and sudden troubles |
| Attention to Detail & Accuracy | To prevent mistakes in billing and reservation management |
| Communication Skills | Main tasks involve dialogue with customers, which is essential |
| Stress Tolerance | Stress tolerance is required during peak times and complaint handling |
Aliases
- Hot Spring Facility Front Desk
- Hot Spring Facility Reception
- Spa Reception
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