Online Shop Operator
ねっとしょっぷおぺれーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Manages the operation of EC sites, handling tasks such as product registration, order processing, customer service, and inventory management.
Description
The online shop operator is responsible for a wide range of tasks on EC sites, including registering and updating product information, price setting, inventory adjustments, order processing, shipping instructions, delivery arrangements, and inquiry responses. Additionally, they handle campaign and promotion setups, site update tasks, access analysis report creation, and collaboration with other departments (such as logistics, marketing, and customer support) to achieve sales growth and improved customer satisfaction. Proficiency in CMS, customer management tools, and EC platforms is required, along with the ability to propose improvements based on data and handle troubleshooting.
Future Outlook
Demand is steadily increasing with the expansion of the EC market. The introduction of AI and automation tools will reduce routine tasks, placing greater emphasis on advanced skills such as data analysis and marketing strategy development.
Personality Traits
Able to pay attention to details / Able to respond flexibly / Excels in communication skills / Has a strong sense of responsibility
Work Style
Career Path
Online Shop Assistant → Online Shop Operator → EC Site Manager → EC Consultant → Net Marketer
Required Skills
Basic PC Operation / CMS Operation / Communication Skills (Customer Service) / Order Management
Recommended Skills
Access Analysis / Basic HTML/CSS / Marketing Knowledge / SEO Knowledge / SNS Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in product information or order processing are not allowed. |
| Communication Skills | High communication skills are required for customer service and coordination inside and outside the company. |
| Problem Solving | To respond to order issues and inventory discrepancies. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Primarily desk work. |
Related Qualifications
- EC Practitioner
- Sales Qualification (Levels 2-3)
- Secretary Certification
Aliases
- EC Operator
- EC Site Operations Staff
- Online Shop Staff
Related Jobs
- Customer Support
- Data Analyst
- EC Consultant
- Product Management Staff
- Web Marketer