Online shop clerk
ねっとしょっぷじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Occupation handling clerical tasks related to online shop operations and management. Performs order management, customer support, product registration, inventory management, shipping arrangements, etc.
Description
Online shop clerks handle various clerical tasks involved in online store operations. Specifically, they input and confirm customer order data, respond to inquiries via email or phone, register and update product information (images and descriptions), manage inventory quantities, arrange shipments, aggregate and report sales data, etc. They may also coordinate with warehouses and shipping companies, and perform simple updates to campaign pages. Accurate and prompt responses are required, and the ability to handle multiple tasks simultaneously is essential.
Future Outlook
With the expansion of the online retail market, EC operations are becoming more specialized, and demand is increasing for individuals with skills in efficient inventory management, data analysis, and enhancing customer experience. The adoption of AI chatbots and automation tools is expected to change job responsibilities, placing greater emphasis on data analysis and marketing knowledge.
Personality Traits
Customer-oriented / Good at multitasking / Polite and accurate / Quick to act / Strong sense of responsibility
Work Style
Flex time system / Remote / Shift / Short hours available / Side job OK
Career Path
Online shop clerk (junior) → Online shop operations staff → EC site manager → EC consultant → D2C brand operations
Required Skills
Communication skills (email/phone) / EC site management / Excel (basic) / Inventory management system operation
Recommended Skills
Communication tools (Slack/Teams) / English email / HTML and CSS / Image editing software (basic operation)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accurate entry of product information and customer data is required. |
| Communication Skills | Because there is frequent interaction with customers and business partners. |
| Planning & Organization | Because it involves managing order statuses and shipping schedules. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because there are many routine tasks, and accuracy is prioritized over originality. |
| Physical Stamina & Endurance | Mainly desk work performed while seated, with minimal physical strain. |
Related Qualifications
- Bookkeeping Grade 3 (JCCI)
- MOS (Excel)
- Sales qualification Grade 3
Aliases
- EC clerk
- EC site operations clerk
Related Jobs
- Customer support
- Data entry operator
- EC site operator
- Logistics clerk
- Sales clerk