Online Commerce Operations Clerk
ねっとつうはんうんえいじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Handles daily operations of internet mail order sites, responsible for order processing, inventory management, customer service, sales analysis, and other clerical tasks.
Description
Online commerce operations clerks handle a wide range of tasks from order reception on EC sites to product registration, inventory management, shipping arrangements, and customer inquiries. They analyze daily sales data, support inventory optimization and promotional measures, perform customer service via email or chat, and contribute to efficient site operations and improved customer satisfaction. Since there is frequent coordination with multiple departments and data entry into systems, accuracy and speed are required.
Future Outlook
Demand is increasing with the expansion of the EC market. As automation and AI chatbots are introduced, more advanced operations and analysis skills will be required.
Personality Traits
Calm and Composed / Customer-Oriented / Polite and Meticulous / Strong Sense of Responsibility
Work Style
Daytime Shift / Flexible Working Hours / Part-Time Available / Remote Work
Career Path
EC Operations Assistant → EC Site Operations Specialist → EC Operations Manager → Marketing Specialist → Customer Support Leader
Required Skills
CMS Operations / Communication Skills (Customer Service) / Data Entry / PC Basic Operations
Recommended Skills
Access Analysis / EC Platform Operations / Excel (Advanced) / HTML/CSS
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Mistakes in order data entry or inventory management directly affect customer satisfaction. |
| Communication Skills | Accurate and courteous explanations are required during customer interactions. |
| Planning & Organization | It is necessary to plan and manage a variety of order tasks and shipping schedules. |
| Stress Tolerance | Mental resilience is required for handling large volumes of orders during peak periods and dealing with complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Most tasks follow operational manuals, with few opportunities for original idea generation. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- MOS (Excel)
Aliases
- EC Site Operations Clerk
- Mail Order Site Operations Staff
- Net Shop Operations Clerk
Related Jobs
- Customer Support
- Data Entry Operator
- EC Marketing Specialist
- Logistics Management Clerk