On-Site PC Support Technician
パソコンほうもんサポートいん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Service Occupations Not Elsewhere Classified
Summary
A job that involves visiting the homes or offices of individual or corporate users to perform PC setup, troubleshooting, maintenance, and operational support.
Description
On-Site PC Support Technicians are specialists who directly visit customers' homes or offices to handle settings, troubleshooting, and maintenance of PCs and peripherals. Main tasks include OS installation, software implementation, network connection setup, hardware failure diagnosis and repair, data backup and recovery, virus protection, etc. They also provide operation explanations and simple training to users, meeting the support needs of the elderly and IT beginners. They must flexibly adapt to varying environments at each site and are required to adjust visit schedules and create reports.
Future Outlook
While remote responses are increasing due to the spread of telecommuting and remote support, on-site needs for the elderly and IT beginners remain stable, and on-site response skills will continue to be required with the spread of IoT devices.
Personality Traits
Able to Respond Flexibly / Excellent Communication Skills / Hospitable / Strong Sense of Responsibility
Work Style
Dispatched Contract Employee / Freelance / Shift Work / Visiting
Career Path
Field Engineer → Help Desk Staff → Infrastructure Engineer → Service Manager → IT Consultant
Required Skills
Hardware Troubleshooting / Network Configuration / OS Installation and Configuration / Peripheral Connection / Remote Support Tool Operation
Recommended Skills
Ability to Read English Documents / Cloud Service Support / Data Recovery / Security Software Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because user environments vary widely and flexible response is needed. |
| Attention to Detail & Accuracy | Because configuration errors can lead to issues. |
| Communication Skills | Because they need to explain technology according to the user's level of understanding. |
| Learning Agility & Knowledge Acquisition | To handle new models and OS versions. |
| Problem Solving | To identify and repair various causes of issues. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because they mostly follow standard procedures, and creativity is not highly required. |
| Numerical & Quantitative Analysis | Because it focuses more on practical responses than mathematical analysis. |
Related Qualifications
- CompTIA A+
- Fundamental Information Technology Engineer Examination
- IT Passport Exam
Aliases
- Field Engineer
- On-Site PC Support
- PC Visiting Support
Related Jobs
- Help Desk
- IT Support Engineer
- Network Engineer
- System Engineer