Mutual aid clerk
きょうさいじむいん
Industry & Occupation
Classification
Summary
Specialized clerical role handling contract management based on mutual aid systems, benefit claims processing, member support, and general administrative tasks.
Description
Mutual aid clerks support the operations of mutual aid associations, which are mutual assistance organizations. They handle mutual aid contract applications and changes, premium and contribution calculations, benefit claims review and payment processing, inquiries from members, and creation and management of various documents. The work requires accuracy, coordination with related departments and external organizations, and compliance with laws and regulations. In recent years, with advancing systemization and online processes, IT literacy is also necessary.
Future Outlook
With the progress of digitalization, the proportion of online procedures and system operations will increase, while member support needs in an aging society are expected to remain stable.
Personality Traits
Customer-oriented / Meticulous / Strong sense of responsibility / Team-oriented
Work Style
Contract employee / Flexitime / Full-time employee / Office work / Part-time
Career Path
Mutual aid clerk → Chief/leader → Section chief/department head → Manager/department head
Required Skills
Communication skills (phone and visitor response) / Data entry / Office software / PC basic operation
Recommended Skills
Accounting software operation / Compliance / Database operation / Presentation (PowerPoint)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Logical thinking is required to accurately assess contract details and claims. |
| Attention to Detail & Accuracy | Because errors in documents or data can lead to serious issues. |
| Communication Skills | To communicate smoothly with members, other departments, and external organizations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- Bookkeeping Certification
- FP Skills Test
- Property and Casualty Insurance Solicitor Qualification
Aliases
- Mutual aid clerical staff
- Mutual aid staff
Related Jobs
- Accounting clerk
- General affairs clerk
- Insurance clerk
- Personnel clerk