Mobile Phone Store Clerk
けいたいでんわはんばいてんいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
Retail and customer service job involving sales of mobile phones and smartphones, contract procedures, operation explanations, and after-sales service.
Description
Mobile phone store clerks handle new contracts and model changes at mobile carrier shops or mobile phone corners in electronics retailers, provide guidance on rate plans and campaigns, explain initial device setup and operation methods, and sell accessories. They interview customers about their lifestyles and usage to propose optimal plans and devices, create and input contract documents, perform rate simulations, and handle troubleshooting and after-sales service procedures. They are required to have proposal skills and teamwork for meeting sales quotas, and a mindset to constantly update product knowledge.
Future Outlook
With improvements in smartphone performance and the expansion of online sales, in-store sales methods are changing. In addition to face-to-face customer service, online consultations and O2O initiatives are required, and consulting sales leveraging specialized knowledge and skills in utilizing digital channels will determine future market value.
Personality Traits
Can Respond Flexibly / Cheerful Personality / Goal-Oriented / Likes Talking to People / Strong Sense of Responsibility
Work Style
Full-time Part-time / Overtime Available / Shift Work / Store Work / Weekends and Holidays Work
Career Path
Storefront Staff → Senior Staff → Sub Manager → Store Manager → Area Manager → Supervisor → Sales Consultant
Required Skills
Contract Document Creation / Customer Needs Interviewing / Device Initial Setup and Operation / POS Operation / Sales and Customer Service Skills / Telecommunications Plan Knowledge
Recommended Skills
Business Manners / Negotiation Skills / Presentation Skills (Closing) / SNS Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To quickly adapt to frequently changing product information and plans. |
| Attention to Detail & Accuracy | Because incorrect entry of contract information can lead to trouble. |
| Communication Skills | To facilitate smooth interactions with customers and accurately understand their needs. |
| Learning Agility & Knowledge Acquisition | Because it is necessary to continuously acquire knowledge of new models and services. |
| Stress Tolerance | Because it is necessary to withstand pressure to meet quotas and handle complaints. |
Aliases
- Mobile Sales Staff
- Mobile Shop Staff
- Smartphone Salesperson
Related Jobs
- Call Center Operator
- Home Appliance Salesperson
- Mobile Phone Shop Manager
- Telecommunications Equipment Salesperson