Mobile Phone Shop Staff
けいたいでんわしょっぷてんいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
Mobile phone shop staff are sales positions that handle the sale of smartphones and mobile phones, contract procedures, and after-sales service.
Description
Mobile phone shop staff provide explanations of smartphone and mobile phone models to customers visiting the store, propose rate plans, and handle contract procedures on their behalf. They also handle sales of accessories, guidance on device warranty services, and support for malfunctions or operation issues. Administrative tasks such as sales quotas, campaign operations, inventory management, and sales tallying are included, and customer service skills are required to improve customer satisfaction.
Future Outlook
Although the form of face-to-face sales is changing due to the expansion of online channels and the increase in unmanned stores, the needs of elderly customers and those seeking detailed plan explanations remain strong, and the demand for face-to-face professional support and services emphasizing customer experience is expected to be maintained to a certain extent in the future.
Personality Traits
Cheerful Personality / Likes Talking to People / Patient / Strong Sense of Responsibility
Work Style
Contract Employee / Full-time Employee / Part-time/Casual / Shift / Store Work
Career Path
Sales Staff → Chief → Store Manager → Area Manager → Head Office Staff (Marketing/Education)
Required Skills
Basic PC Operation / Contract Procedures / Customer Service / Product Knowledge (Smartphones/Accessories) / Rate Plan Proposal
Recommended Skills
Complaint Handling / Customer Needs Assessment / Multilingual Support / Phone Response Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to adapt to changes in telecom providers and product lineups. |
| Attention to Detail & Accuracy | Mistakes in contract documents or rate settings can lead to serious issues. |
| Communication Skills | Because customer interaction is the main focus. |
| Learning Agility & Knowledge Acquisition | Because new products and plans are frequently updated. |
| Stress Tolerance | Required to have tolerance for stress from customer complaints and sales quotas. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly focused on explaining existing products and plans. |
Related Qualifications
- Sales Qualification (Grade 2/3)
Aliases
- Mobile Sales Staff
- Mobile Shop Staff
Related Jobs
- Home Appliance Store Staff
- Mobile Plan Consultant
- Smartphone Advisor