Mobile Phone Shop Sales Staff
けいたいでんわしょっぷはんばいいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
Mobile phone shop sales staff are retail sales positions responsible for selling smartphones and mobile phone devices, proposing rate plans and services, handling contract procedures, and providing after-sales support.
Description
Mobile phone shop sales staff explain the functions of smartphones and mobile phones, rate plans, and campaign information to customers visiting the store, and propose products and services that match the customers' needs. They also handle contract application procedures, registration of optional services, support for device settings, after-sales services such as accepting faults after contracts and guiding repairs. In addition, sales promotion activities aimed at achieving sales targets, inventory management, in-store displays, and customer data management are included in the duties.
Future Outlook
Due to the spread of smartphones and 5G-related services, demand for sales staff with specialized knowledge remains stable. The expansion of online sales and remote support may change the form of face-to-face sales.
Personality Traits
Ambitious / Caring / Likes interacting with people / Polite and sincere
Work Style
Career Path
Sales Staff → Sub Manager → Store Manager → Area Manager → Head Office Staff
Required Skills
Contract Procedures / Customer Service / Product Explanation / Rate Plan Proposals
Recommended Skills
Complaint Handling / Cross-selling Proposals / Customer Service Manners / Device Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to quickly respond to changes in telecommunications industry services. |
| Attention to Detail & Accuracy | Misentries in contract details can lead to serious trouble. |
| Communication Skills | High communication skills are essential for customer interactions and understanding their needs. |
| Learning Agility & Knowledge Acquisition | Because it is necessary to continuously learn knowledge of new models and plans. |
Related Qualifications
- Sales Qualification
Aliases
- Mobile Advisor
- Mobile Shop Sales Staff
Related Jobs
- Home Appliance Retail Salesperson
- Mobile Counselor
- Smartphone Accessory Salesperson