Mobile Phone Salesperson
けいたいでんわはんばいいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
Job responsible for sales of mobile phones and smartphones, contract procedures, and after-sales service.
Description
Mobile phone salespeople work at mobile phone shops and home appliance mass retailers, handling sales of smartphones and mobile phones, contract procedures, rate plan proposals, and accessory sales. They assess the needs of visiting customers and propose optimal devices and plans. They prepare and process contract documents, perform initial device setups, provide operation instructions, and handle after-sales service as well as reception for equipment failures. They also manage display setups and promotional campaigns to meet sales targets, along with inventory control tasks. The job requires communication skills and up-to-date knowledge of telecommunications products.
Future Outlook
With the spread of 5G, 6G, and IoT, demand for smart devices is expanding. While the form of face-to-face customer service will change with online sales and unmanned stores, the importance of specialized proposal skills and customer support is expected to increase.
Personality Traits
Bright Personality / Good Listener / Sociable / Strong Sense of Responsibility
Work Style
Overtime Possible / Part-time and Contract Employees OK / Sales Quota / Shift Work / Store Work
Career Path
Storefront Staff → Chief Staff (Chief) → Store Manager → Supervisor → Area Manager
Required Skills
Basic PC Operation / Communication Skills (Customer Service) / Contract Procedures / Product Knowledge (Smartphones and Accessories) / Rate Plan Design
Recommended Skills
Complaint Handling / Inventory Management / Languages (English) / Marketing Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in contract procedures can lead to customer issues. |
| Communication Skills | Smooth communication with visiting customers is essential. |
| Learning Agility & Knowledge Acquisition | Necessary to acquire knowledge of new products and rate plans. |
| Stress Tolerance | Necessary to handle complaint responses and pressure to achieve sales targets. |
Related Qualifications
- Sales Representative Certification
Aliases
- Mobile Salesperson
- Mobile Shop Staff
Related Jobs
- Home Appliance Salesperson
- Mass Retail Store Staff
- Sales Position