Mobile Advisor
もばいるあどばいざー
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Mobile Phone Sales Clerks
Summary
An occupation at mobile phone shops that proposes and sells smartphones, mobile phones, rate plans, etc., and handles contract procedures.
Description
Mobile Advisors are specialists at mobile phone shops and electronics retailers who propose and sell smartphones, mobile devices, communication plans, and optional services to customers. Through explanations of product knowledge and rate structures, they guide customers to the optimal plans and models, and handle contract procedures, rate plan changes, accessory recommendations, and after-sales support. They enhance customer satisfaction through customer service and listening, contributing to the achievement of sales targets.
Future Outlook
With the spread of smartphones and the diversification of communication services, demand for in-person sales will remain, but online proposals will increase, requiring hybrid customer service skills.
Personality Traits
Bright Personality / Gives Clear Explanations / Has Hospitality / Likes Talking with People
Work Style
Agency Worker / Contract Employee / Full-time Employee / Part-time/Casual / Shift
Career Path
Store Staff (Part-time) → Store Staff → Chief/Sub Manager → Shop Manager → Area Manager → Headquarters Staff
Required Skills
Contract Procedures / Customer Service Skills / IT Literacy (Basic) / Product Knowledge / Rate Plan Proposals
Recommended Skills
Basic Marketing Knowledge / CRM Operations / English (Listening)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because quick responses to new models and plan changes are required. |
| Attention to Detail & Accuracy | Because it is necessary to prevent errors in contract contents and rate plans. |
| Communication Skills | Because dialogue and listening with customers are always necessary. |
| Learning Agility & Knowledge Acquisition | Because acquiring knowledge of new products and services is essential. |
| Physical Stamina & Endurance | Because physical stamina is required for long hours of standing work. |
| Stress Tolerance | Because it is necessary to handle complaints and busy store periods. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced logical analysis is not often required. |
| Creativity & Ideation | Because proposals for new models are often based on manuals. |
Related Qualifications
- Sales Professional (Retail Marketing)
- Service Manners Certification
Aliases
- Mobile Advisor
- Mobile Phone Salesperson
- Smartphone Advisor
Related Jobs
- Home Appliance Salesperson
- Mobile Shop Staff
- Smartphone Advisor