Mail-Order Store Manager
つうしんはんばいてんちょう
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
A position that oversees all aspects of store operations in mail-order sales (EC), including product planning, order processing, customer service, inventory management, and sales analysis.
Description
Mail-order store managers are responsible for operating stores that sell products through mail-order channels such as EC sites and catalog sales. They oversee a wide range of tasks, including product selection and procurement, pricing, promotion planning, order management, shipping arrangements, customer service, sales analysis, inventory optimization, advertising operations, and team management. Required skills include understanding market trends and customer needs, developing strategies based on data analysis, coordinating with related departments and suppliers, and conducting improvement activities to enhance customer satisfaction.
Future Outlook
With the expansion of the EC market, demand is steadily increasing. The introduction of AI and automation tools will advance the sophistication of data utilization and strategy formulation.
Personality Traits
Able to respond flexibly / Analytical mindset / Customer-oriented / Proactive / Strong sense of responsibility
Work Style
Flexitime / Office Work / Remote / Support / Team Operations
Career Path
EC Site Operations Staff → Mail-Order Store Manager → EC Manager → E-Commerce Department Head → Business Division Head
Required Skills
Advertising Operations / Customer Service Skills / Data Analysis / EC Site Operations / Order Management System Operation
Recommended Skills
CRM Tools / Logistics Warehouse Management Knowledge / SEO/SEM / SNS Operations / Web Marketing
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because it is necessary to analyze sales data and market trends and utilize them in strategy formulation. |
| Attention to Detail & Accuracy | Because mistakes in product information or order processing can lead to customer complaints. |
| Communication Skills | Essential for customer service, coordination with trading partners, and team management. |
| Initiative & Leadership | Because initiative is required for developing new sales channels and implementing initiatives. |
| Numerical & Quantitative Analysis | Quantitative analysis is necessary for sales and cost management, and achieving numerical targets. |
| Planning & Organization | Necessary for sales planning, inventory management, and scheduling promotions. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Primarily desk work, with little heavy labor. |
Related Qualifications
- Microsoft Office Specialist
- Net Shop Operations Specialist
- Sales Representative Certification
Aliases
- EC Site Manager
- Mail-Order Manager
- Mail-Order Sales Manager
Related Jobs
- Customer Support Manager
- EC Site Operations Staff
- Marketing Manager
- Net Shop Operator
- Store Manager