Mail-Order Reception Clerk (Excluding Telephone)
つうしんはんばい うけつけ じむいん（でんわをのぞく）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Clerical job that receives orders from customers using mail-order via email, internet, etc., and inputs and processes them into the order management system. Handles shipping arrangements, delivery date adjustments, inquiry responses, etc.
Description
Mail-Order Reception Clerk (Excluding Telephone) receives orders arriving through non-telephone media such as the internet, email, and FAX, and inputs and registers them into the order management system. Performs tasks such as confirming order details, inventory and delivery date adjustments, invoice creation, shipping arrangements, confirmation of delivery status, and responding to customer inquiries. Collaborates with EC site operators, logistics departments, and customer support to maintain accurate and smooth order processing. During peak periods, rapid processing, accuracy, and communication skills are required.
Future Outlook
With the expansion of the EC market, demand will remain stable. As automation of order processing advances with RPA and AI, system understanding and analytical skills will become more emphasized.
Personality Traits
Accurate and Meticulous / Attentive to Others / High Concentration / Strong Sense of Responsibility
Work Style
Flex / Office Work / Overtime Available / Remote / Shift
Career Path
Mail-Order Reception Clerk → Order Manager → Customer Support Leader → EC Site Operator → Logistics Manager
Required Skills
Basic PC Operation / Business Manners / Communication Skills (Email/Chat) / Order Management System Operation / Spreadsheet Software
Recommended Skills
Basic English Reading / Basic Inventory Management Knowledge / Business Efficiency Improvement / EC Platform Operation / OCR Software (Automation Support)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because misentry of order details directly leads to trouble. |
| Stress Tolerance | Because processing volume increases during busy periods, requiring stress tolerance. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly manual tasks, so innovative ideas are not particularly required. |
| Physical Stamina & Endurance | Mainly desk work, so little physical burden. |
Aliases
- EC Order Clerk
- Mail-Order Reception Clerical Work
- Order Clerk (Non-Telephone)
Related Jobs
- Call Center Operator
- Customer Support
- EC Site Operator
- Order Manager