Mahjong Club Attendant

マージャンクラブじゅうじしゃ

Industry & Occupation

Tourism, Hospitality & Leisure

Classification

Summary

Mahjong club attendants handle customer service tasks at mahjong parlors, including table preparation, score calculation, rule explanations, and food and drink service.

Description

Mahjong club attendants handle everything from setting up and preparing mahjong tables to managing gameplay progression, score calculation, yaku confirmation, and often chip or point stick management. They perform a wide range of customer service tasks, including rule explanations and support for customers, food and drink service, store cleaning, restocking supplies, and prize exchanges. They also create the store atmosphere, handle troubles, and provide smooth and reassuring gaming experiences.

Future Outlook

While demand for in-person mahjong remains stable, the spread of online mahjong requires enhancements to customer experience and differentiation through events.

Personality Traits

Able to provide bright and polite customer service / Able to respond flexibly / Able to respond politely

Work Style

Night operations / Part-time and contract possible / Shift work

Career Path

Mahjong club staff → Shift leader → Store manager → Event planning and operations

Required Skills

Basic mahjong knowledge / Cash management / Customer service manners / Scoring

Recommended Skills

Food and beverage service / Light cleaning / Trouble handling

Aptitudes (Strengths Preferred)

Item Description
Attention to Detail & Accuracy Mistakes are not tolerated in score calculation and table management.
Communication Skills High communication skills are required for customer service and rule explanations.
Stress Tolerance Stress tolerance is required for customer trouble handling and busy operations.

Aptitudes (Weaknesses Acceptable)

Item Description
Creativity & Ideation Tasks are routine, emphasizing accurate work over creativity.

Aliases

  • Mahjong club staff
  • Mahjong shop staff
  • Parlor staff

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Tags

Keywords