Mahjong Club Attendant
マージャンクラブじゅうじしゃ
Industry & Occupation
Classification
Summary
Mahjong club attendants handle customer service tasks at mahjong parlors, including table preparation, score calculation, rule explanations, and food and drink service.
Description
Mahjong club attendants handle everything from setting up and preparing mahjong tables to managing gameplay progression, score calculation, yaku confirmation, and often chip or point stick management. They perform a wide range of customer service tasks, including rule explanations and support for customers, food and drink service, store cleaning, restocking supplies, and prize exchanges. They also create the store atmosphere, handle troubles, and provide smooth and reassuring gaming experiences.
Future Outlook
While demand for in-person mahjong remains stable, the spread of online mahjong requires enhancements to customer experience and differentiation through events.
Personality Traits
Able to provide bright and polite customer service / Able to respond flexibly / Able to respond politely
Work Style
Night operations / Part-time and contract possible / Shift work
Career Path
Mahjong club staff → Shift leader → Store manager → Event planning and operations
Required Skills
Basic mahjong knowledge / Cash management / Customer service manners / Scoring
Recommended Skills
Food and beverage service / Light cleaning / Trouble handling
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Mistakes are not tolerated in score calculation and table management. |
| Communication Skills | High communication skills are required for customer service and rule explanations. |
| Stress Tolerance | Stress tolerance is required for customer trouble handling and busy operations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Tasks are routine, emphasizing accurate work over creativity. |
Aliases
- Mahjong club staff
- Mahjong shop staff
- Parlor staff
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