Local Staff (Travel Agency)
げんちがかりいん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Tour Conductors and Tour Guides
Summary
A job affiliated with a travel agency that provides guidance and support at the destination where travelers visit. Supports smooth travel experiences through transportation, accommodation, tourist guidance, emergency response, etc.
Description
Local staff are affiliated with travel agencies and are responsible for guidance and support at the destinations visited by travelers. Main duties include meeting and seeing off at airports or stations, guiding to accommodation facilities, arranging transportation to tourist sites or restaurants, local orientations, interpretation and translation, and responding to emergencies. They are well-versed in local transportation, culture, and customs, ensure smooth operations according to the travel schedule, and promptly propose and arrange solutions in case of unexpected troubles.
Future Outlook
With the recovery of tourism demand and the re-expansion of inbound tourism, the demand for local staff handling on-site support is expected to remain stable. There is a possibility of coexistence with new service formats such as remote guidance and digital guides.
Personality Traits
Able to respond flexibly / Attentive to details / Sociable / Strong sense of responsibility
Work Style
Long Irregular Hours / Part-time / Shift Work / Stationed Abroad
Career Path
Local Staff (Junior) → Local Staff (Senior) → Team Leader/Supervisor → Branch/Tour Manager → Travel Planning/Sales Position
Required Skills
Communication Skills / Geography and Cultural Knowledge / Language Skills (English) / Office Software
Recommended Skills
Cross-Cultural Understanding / Customer Service / First Aid / Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to different cultures and situations. |
| Attention to Detail & Accuracy | Because mistakes in itineraries or arrangements directly lead to troubles. |
| Communication Skills | To communicate smoothly with foreigners and diverse customer groups. |
| Planning & Organization | Essential for tour operations and flexible arrangements during troubles. |
| Problem Solving | Because immediate response is required for transportation delays or troubles. |
| Stress Tolerance | Because it is necessary to maintain mental health during long hours of work and trouble response. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Money management is basically routine work and does not require advanced mathematical skills. |
Related Qualifications
- Comprehensive Travel Itinerary Manager
- Domestic Travel Itinerary Manager
- Licensed Tour Guide Interpreter
Aliases
- Ground Staff (Travel Agency)
- Local Assistant
Related Jobs
- Inbound Staff
- Tour Escort
- Tour Guide
- Travel Planner