Lobby woman (bank)
ろびーうーまん
Industry & Occupation
Classification
Summary
A job that handles reception and guidance of visiting customers in a bank's lobby and directs them to various procedure counters.
Description
A bank's lobby woman is a position that provides the initial response to customers at the branch's visiting counter. Greets customers with a smile, guides them to the appropriate counter based on their needs, manages waiting times, replenishes supplies, handles phone calls, and performs preliminary document checks. Plays a role in shaping the customer's first impression and contributes to improving the overall service quality of the branch. Requires acquiring basic knowledge of financial products and procedures for appropriate guidance.
Future Outlook
While banks are advancing in digitalization, the importance of face-to-face customer contact remains, and hybrid responses with AI and automated systems are expected to increase.
Personality Traits
Bright personality / Good listener / Polite and courteous / Team player
Work Style
Contract employee / Full-time / Full-time employee / Shift / Store work
Career Path
Lobby woman / Lobby staff → Counter staff → Supervisor → Branch manager candidate
Required Skills
Basic PC operation (counter system) / Customer service manners / Phone handling / Visitor response
Recommended Skills
Bookkeeping / Business document creation / Communication skills (service manners) / Financial product knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Quick response to sudden inquiries or complaints is necessary. |
| Attention to Detail & Accuracy | High accuracy is required to prevent mistakes in document checks and guidance. |
| Communication Skills | Smooth communication with diverse customers is essential. |
| Stress Tolerance | Calmness must be maintained during peak times or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Advanced analytical skills are not required. |
| Creativity & Ideation | Work is centered on following standard procedures. |
| Numerical & Quantitative Analysis | Cash calculations are handled by counter staff. |
Related Qualifications
- Bank operations certification
- Secretary certification
- Service manners certification
Aliases
- Bank receptionist
- Front staff
- Reception staff
Related Jobs
- Bank teller
- Customer service staff
- Information staff