Lobby Attendant
ろびーあてんだんと
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A job that handles reception duties, guidance, and inquiry responses for guests in the lobbies of hotels and ryokans.
Description
Lobby attendants work in the lobbies of hotels and ryokans, handling check-in and check-out procedures, facility guidance, luggage storage, phone responses, and more for guests. They respond to customer requests and inquiries by providing guidance to restaurants and nearby tourist spots, arranging transportation, and offering a wide range of support. High customer service manners and polite language are required, and they also handle initial responses to complaints and troubles. With many opportunities to interact with multinational guests, basic language skills enable smoother communication.
Future Outlook
With the recovery of inbound demand, stable job openings are expected, but automation such as self-check-in machines is advancing; however, hospitality quality will continue to be emphasized.
Personality Traits
Able to Respond Flexibly / Cheerful Personality / Has Hospitality / Polite and Courteous
Work Style
Contract Employee / Full-time Employee / Night Shift / Part-time and Casual OK / Shift Work
Career Path
Lobby Attendant → Front Clerk → Concierge → Manager → Hotel Manager
Required Skills
Cash Transactions / Customer Service Manners / Facility Guidance / Phone Handling / Reservation Management System Operation
Recommended Skills
Basic PC Operation / Complaint Handling / English Conversation / Foreign Languages
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Needs to flexibly respond to sudden requests or troubles. |
| Attention to Detail & Accuracy | Because small arrangement mistakes directly affect customer satisfaction. |
| Communication Skills | Requires high conversational skills to deal with various types of guests. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Mainly follows established procedures. |
| Creativity & Ideation | Few imaginative tasks; mainly standardized responses. |
| Numerical & Quantitative Analysis | Focuses on cash handling and system operations, with little specialized analysis. |
Related Qualifications
- Service Manners Certification Level 3 or higher
Aliases
- Hotel Lobby Staff
- Lobby Staff
Related Jobs
- Bellboy
- Concierge
- Front Clerk
- Restaurant Service Staff
- Room Attendant