Labor Counselor
ろうどうそうだんいん
Industry & Occupation
Classification
Summary
A profession that receives consultations from workers and job seekers regarding work environments and employment, and provides advice and support based on laws and systems.
Description
Labor counselors, at public institutions such as Hello Work, receive consultations from workers and job seekers, and provide advice utilizing laws such as the Labor Standards Act and Employment Insurance Act, support systems, and procedure guidance. Consultation topics cover a wide range, including dismissal, unpaid wages, working conditions, reemployment support, and vocational training referrals, and they also handle coordination with related organizations, document preparation, and hosting seminars. Listening skills from the perspective of the consultee and accurate provision of knowledge are required.
Future Outlook
Due to the declining birthrate and aging population as well as the advancement of diverse work styles, the demand for labor consultations continues to increase, and the introduction of remote consultations using ICT and enhancement of specialization are required.
Personality Traits
Can respond flexibly / Has a strong sense of responsibility / Has empathy / Is calm and composed
Work Style
Document Work / Face-to-Face Consultation / Office Work / Team Collaboration
Career Path
Labor Counselor Apprentice → Labor Counselor → Senior Counselor → Counseling Section Chief → Hello Work Branch Manager → Labor Bureau Staff
Required Skills
Basic PC Operation / Consultation Techniques (Listening) / Job Referral and Mediation Knowledge / Labor Law / Understanding of Administrative Procedures and Laws
Recommended Skills
Career Consulting / Foreign Languages / Mental Health Care / Presentation Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To not overlook the detailed requirements of laws and systems. |
| Communication Skills | To accurately understand the client's story and respond appropriately. |
| Problem Solving | Because it is necessary to propose solutions for various labor problems. |
| Stress Tolerance | Because the problems faced by clients are serious and the mental burden is heavy. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because responses are mainly based on standard systems and laws. |
| Numerical & Quantitative Analysis | Because advanced numerical analysis is not required. |
| Physical Stamina & Endurance | Because it is mainly desk work with low physical demands. |
Related Qualifications
- Career Consultant (National Qualification)
- Industrial Counselor
- Social Insurance Labor Consultant
Aliases
- Employment Counselor
- Hello Work Counselor
- Labor Advisor
Related Jobs
- Career Consultant
- HR and Labor Affairs Staff
- Industrial Counselor
- Social Insurance Labor Consultant