Guest Room Attendant (Hotel/Ryokan: Excluding Cleaning)
きゃくしつがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
Handles guest room service operations in hotels or ryokans, providing services in response to guest orders and requests.
Description
Guest room attendants support comfortable stays for guests at hotels or ryokans. They handle arrangements for in-room beverages or meals (room service), replenishment of amenities and towels, management of supplies, drink services, luggage handovers, and responses to guest requests or inquiries. They collaborate with front desk, concierge, housekeeping, and other departments to provide prompt and courteous service. Work involves shift schedules, with flexibility required for night shifts and increased workload during peak periods.
Future Outlook
Stable job openings expected with recovery in inbound tourism demand. Automation and AI will advance, but high-quality hospitality will remain essential.
Personality Traits
Attentive / Cheerful Personality / Flexible and Adaptable / Polite and Courteous
Work Style
Night Shifts / Part-Time Available / Shift Work / Uniform Required
Career Path
Guest Room Attendant (Junior) → Senior Guest Room Attendant → Guest Room Service Leader → Front Desk Leader → Accommodation Department Manager
Required Skills
Basic Conversational English / Communication Skills (Japanese) / Hospitality Manners / Phone Handling
Recommended Skills
Complaint Handling / Second Foreign Language / Teamwork / Tourism Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accurate management of supplies and orders is crucial. |
| Communication Skills | Smooth communication with guests is required. |
| Physical Stamina & Endurance | Involves prolonged standing and luggage carrying. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Few complex analytical tasks. |
| Creativity & Ideation | Routine tasks predominate with few opportunities for creativity. |
| Numerical & Quantitative Analysis | Few advanced numerical processes. |
Related Qualifications
- Secretary Certification
- Service Hospitality Practical Certification
- Tourism English Certification
Aliases
- Guest Room Staff
- Room Attendant
- Room Service Staff
Related Jobs
- Bellperson
- Concierge
- Front Desk Staff
- Room Cleaner