Cabin crew, ship passenger attendants
きゃくしつじょうむいん、せんぱくりょかくがかり
Industry & Occupation
Classification
Summary
A hospitality and service job that supports the safe and comfortable travel of passengers in the cabins of aircraft and ships.
Description
Cabin crew and ship passenger attendants guide passengers, provide food and drinks, clean cabins, and other services in aircraft and ship cabins, while also inspecting safety equipment and handling life-saving emergencies in emergencies. They balance enhancing passenger comfort with ensuring safety, requiring teamwork and multilingual support. They strictly follow prescribed procedures through training and demonstrate flexibility and hospitality.
Future Outlook
With the recovery of international aviation and cruise passenger demand, there is an expectation of stable job openings due to the emphasis on improving service quality. Skills focused on safety and hospitality are required.
Personality Traits
Adaptable / Attentive / Bright and sociable / Patient / Team-oriented
Work Style
Domestic and international routes / Long hours / Possible overseas work / Shift work / Training
Career Path
Junior cabin crew → Senior cabin crew → Chief purser → Training instructor → Operations manager
Required Skills
Customer service etiquette / English conversation / First aid skills / Multilingual capabilities / Safety procedure knowledge
Recommended Skills
Business etiquette / Crew resource management / Other languages (Chinese, Korean, etc.) / Service mindset
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to flexibly respond to changing situations and schedules. |
| Attention to Detail & Accuracy | Attention to detail is necessary for safety inspections and maintaining service quality. |
| Communication Skills | Necessary to communicate smoothly with diverse passengers. |
| Physical Stamina & Endurance | Necessary to endure prolonged standing work and physical demands during emergencies. |
| Stress Tolerance | Necessary to maintain calmness under stress from long hours or emergency responses. |
| Collaboration & Teamwork | To carry out tasks in collaboration with cabin crew. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly manual-based tasks. |
| Numerical & Quantitative Analysis | Not the main task involving mathematical analysis. |
Related Qualifications
- English proficiency test
- Life-saving skills training
- TOEFL
- TOEIC
Aliases
- Cabin attendant
- Flight attendant
- Ship crew member
- Stewardess
Related Jobs
- Aircraft mechanic
- Ground staff
- Hotel front desk
- Ship mechanic
- Tour conductor