Kurhaus Receptionist
くあはうすうけつけばかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Bathing Facility and Cleaning Service Occupations
- Minor : Bathing Facility Workers
Summary
Kurhaus receptionists handle reception, guidance, reservation management, accounting, etc., for users visiting Kurhaus facilities, supporting the facility's operations.
Description
Kurhaus receptionists handle reservation reception and changes, check-in upon arrival, locker key issuance, and explanations of in-facility usage. They also manage billing for facility usage fees and optional menus, cashless payments, and sales management, requiring accuracy. They respond to inquiries via phone or email, adjust group reservations, handle initial complaints and requests, and coordinate with relevant departments as needed. They manage in-facility inventory (towels and amenities) and handle ordering, and collaborate with cleaning staff and therapists. They provide comfortable stays for visitors, contributing to improving the facility's image and gaining repeat customers.
Future Outlook
With the rise in health consciousness and expansion of the wellness market, demand for reception work is expected to increase gradually. Demand for personnel with multilingual capabilities and specialized knowledge is also anticipated to rise.
Personality Traits
Cheerful / Flexible / Has Hospitality / Strong Sense of Responsibility
Work Style
Contract Employee / Full-time Employee / Part-time / Shift Work
Career Path
Reception Staff → Chief Receptionist → Front Manager → Facility Operations Manager
Required Skills
Communication Skills (Customer Interaction) / PC Basic Operation (Reservation System) / Settlement Management / Telephone Response Skills
Recommended Skills
Complaint Handling / English (Service Level) / Hot Spring Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy is required to prevent mistakes in reservations and accounting. |
| Communication Skills | Visitor interaction is the main task, requiring smooth communication skills. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | No need for advanced analytical skills. |
| Creativity & Ideation | Focuses more on routine reception tasks than creative thinking. |
Related Qualifications
- Leisure and Sports Facility Manager
- Secretary Certification
- Service Hospitality Certification
Aliases
- Spa Receptionist
Related Jobs
- Hot Spring Receptionist
- Hotel Front Desk Staff
- Spa Staff