Internal telephone switchboard operator
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Industry & Occupation
Classification
Summary
A job that operates telephone switchboards (PBX) within companies or facilities, handling connections and transfers between internal and external lines, and call transfers.
Description
Internal telephone switchboard operators operate telephone switchboards (PBX) installed in companies or facilities, transferring calls between internal and external lines, placing calls on hold, and transferring them. They adhere to telephone response etiquette, accurately and promptly make connections, and also handle call logs and message transfers. In recent years, automation and cloud PBX adoption have progressed, but human intervention is still required for emergencies and complex cases.
Future Outlook
While automation and self-service IVR proliferation simplify tasks, there will be a shift toward skills for emergency responses and advanced handling, with expansion expected from simple tasks to customer support and reception duties.
Personality Traits
Calm and composed / Good listener / High concentration / Polite and courteous
Work Style
Desk work / Full-time part-time / On-site / Shift work
Career Path
Junior operator → Senior operator → Reception/concierge → Clerical staff → Office manager
Required Skills
Communication skills / PBX operation / PC basic operation / Phone handling
Recommended Skills
Business document creation / Cloud PBX / Communication skills (English phone handling)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in number entry or message transmission can lead to serious issues. |
| Communication Skills | Because accurate listening and guidance are required during phone responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly follows standard procedures, with few opportunities for creativity. |
| Initiative & Leadership | Work procedures are strictly defined, with limited scope for independent judgment. |
| Numerical & Quantitative Analysis | Only basic numerical processing such as phone number entry. |
| Physical Stamina & Endurance | Mainly desk work performed while seated, with low physical demands. |
Aliases
- Internal line operator
- PBX operator
- Telephone switchboard operator
Related Jobs
- Receptionist
- Telephone operator
- Telephonist operator