International Telephone Operator
こくさいでんわおぺれーたー
Industry & Occupation
Classification
Summary
A job that connects telephone lines between overseas and domestic locations, manages call quality, and provides guidance in multiple languages.
Description
International telephone operators connect overseas lines with domestic lines and perform routing and line condition monitoring to ensure smooth communication between customers. They handle tasks such as receiving calls from users, confirming destination country numbers, providing call rate information, and initial responses to technical issues. Communication in foreign languages such as English, in addition to Japanese, is required, and they work in 24-hour call centers or operation centers of telecommunications companies.
Future Outlook
While the introduction of AI-based automated voice response (IVR) and chatbots is advancing, tasks requiring multilingual and complex responses still necessitate human involvement, maintaining steady demand.
Personality Traits
Calm and Composed / Cooperative / Patient / Polite and Courteous
Work Style
24-Hour Shift / Call Center / Remote / Shift
Career Path
Operator → Senior Operator → Supervisor → Operations Manager → Center Manager
Required Skills
Basic PC Operation / Customer Service Skills / Language Skills (Telephone Conversation) / Telephone Switchboard Operation
Recommended Skills
Basic Communication Network Knowledge / Business Manners / CRM System Operation / Multilingual Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To quickly respond to time differences and diverse inquiry situations. |
| Attention to Detail & Accuracy | Accurate management of information such as numbers and rate systems is required. |
| Communication Skills | To communicate smoothly in multiple languages with customers and users from destination countries. |
| Stress Tolerance | Stress tolerance is needed for complaints and continuous call handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Adherence to standard procedures is emphasized more than logical thinking. |
| Creativity & Ideation | Work centers on standard responses based on manuals. |
| Initiative & Leadership | Proactive judgment is limited as tasks are performed according to manuals. |
| Numerical & Quantitative Analysis | Standard rate confirmation is central rather than strict calculations. |
| Planning & Organization | There are many immediate responses and few opportunities for long-term planning. |
Related Qualifications
- Eiken (Practical English Proficiency Test)
- TOEIC
Aliases
- International Operator
- International Switchboard Operator
Related Jobs
- Call Center Operator
- Telephone Operator