Cabin Attendant (CA)
きゃびんあてんだんと
Industry & Occupation
Classification
Summary
Airline position responsible for ensuring passenger comfort and safety aboard passenger aircraft and providing services.
Description
Cabin attendants (CA) perform passenger guidance, meal and drink services, in-flight sales, emergency response, first aid, and more aboard aircraft to support safe and comfortable flights. They provide hospitality through pre-departure cabin inspections, safety equipment checks, boarding guidance, baggage management, in-flight announcements, and passenger assistance. Cross-cultural understanding and multilingual communication skills are required, as is teamwork and coordination among crew members. They manage long hours and varying shifts while performing safety management tasks such as emergency evacuation procedures and life-saving treatments.
Future Outlook
With the recovery of international flight demand, job openings remain stable. Increasing LCC expansion and multilingual support needs, along with adaptation to AI-utilized service efficiency improvements, are required.
Personality Traits
Attentive / Cheerful personality / Patient / Team-oriented / Understanding and sensitive to different cultures
Work Style
Crew Base / Domestic and International Flights / Early Morning and Late Night Shifts / Shift
Career Path
Junior Cabin Attendant → Senior Cabin Attendant → Chief Purser → Instructor → Cabin Crew Manager → Airline Headquarters Staff
Required Skills
Business Manners / Cross-cultural Understanding / Emergency Response / Multilingual Communication (English) / Service Manners
Recommended Skills
Complaint Handling / First Aid / Multilingual Skills / Service Hospitality Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because flexible adaptation to changing situations such as delays or bad weather is necessary. |
| Attention to Detail & Accuracy | Because attention to detail is required for safety procedures and service quality. |
| Communication Skills | To communicate smoothly with diverse passengers and build trust. |
| Physical Stamina & Endurance | Because physical stamina is required for long hours of standing work, handling heavy luggage, etc. |
| Problem Solving | Because quick responses are required during emergencies or passenger issues. |
| Stress Tolerance | Because high stress tolerance is needed during long hours and emergency responses. |
| Collaboration & Teamwork | Because crew coordination is key to safe operations and service delivery. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Only to the extent of seat arrangements and passenger count management; advanced numerical analysis is not required. |
Related Qualifications
- Emergency Life-Saving Skills Certification
- Practical English Proficiency Test
- Service Hospitality Practical Certification
- TOEIC
Aliases
- Airline Attendant
- Cabin Attendant
- Flight Attendant
Related Jobs
- Ground Staff
- Hotel Concierge
- Tour Conductor