Health Consultant (Nurses and Licensed Practical Nurses: By Phone)
けんこうそうだんいん
Industry & Occupation
Classification
- Major : Medical, Nursing, and Health Occupations
- Middle : Nurses and Associate Nurses
- Minor : Other Nurses and Associate Nurses
Summary
A job that responds to users' health consultations over the phone, including taking symptoms, risk assessment, self-care guidance, and recommending medical visits.
Description
Health Consultants (Nurses and Licensed Practical Nurses) receive health and symptom consultations from users over the phone, grasp the situation from their voice and expressions, and provide advice and self-care guidance based on medical knowledge. They assess the urgency of symptoms (triage), recommend medical visits as needed, and suggest first-aid measures and mental/physical care methods as initial responses. Consultation contents and response histories are recorded in electronic systems, and they strive to improve service quality through information sharing with other professions.
Future Outlook
With an aging society and the promotion of home medical care, demand for health consultations by phone or online is expected to increase. Hybrid services linked with technologies such as AI chatbots are forecasted to expand.
Personality Traits
Calm and Composed / Has Empathy / Has Listening Ability / Strong Sense of Responsibility
Work Style
Career Path
Health Consultant (Phone) → Medical Consultant → Home Visit Nurse → Public Health Nurse → Nursing Management Position
Required Skills
Basic Nursing Techniques / CRM System Operation / Listening Skills / Phone Response Skills / Triage
Recommended Skills
Communication Skills (English) / ICT Utilization Skills / Mental Health Care / Multi-Professional Collaboration
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Necessary to evaluate risks from users' complaints and provide appropriate advice. |
| Attention to Detail & Accuracy | Necessary to accurately record what is heard and take appropriate actions. |
| Communication Skills | Necessary to grasp the situation from the other party's voice and words over the phone and communicate accurately. |
| Problem Solving | Necessary to provide appropriate advice with limited information. |
| Stress Tolerance | Emergencies and consultations about serious symptoms occur, requiring calm responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Almost no need for mathematical analysis. |
| Physical Stamina & Endurance | Involves sitting for long periods to handle phone calls, with little physical labor. |
Related Qualifications
- Licensed Practical Nurse License
- Nurse License
Aliases
- Phone Health Consultant
- Phone Nursing Consultant
- Tele-Nurse
Related Jobs
- Home Visit Nurse
- Medical Consultant
- Nurse
- Public Health Nurse