Manager (Ryokan: Employer)
かんりにん（りょかん：こようしゃ）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Responsible for the overall operation and management of a ryokan, handling customer service, staff management, facility management, financial management, and more.
Description
The ryokan manager oversees all aspects of ryokan operations, including check-in/check-out handling for guests, guest room management, meal service coordination, staff training and shift management, facility inspections and maintenance, budget formulation and financial management, complaint handling, health and safety measures, and more. To enhance customer satisfaction, they develop service plans and equipment improvements tailored to seasons and guest demographics, while also ensuring compliance with laws and regulations and formulating marketing strategies.
Future Outlook
With inbound tourism demand and regional revitalization, the need for traditional ryokan operations is increasing, while labor shortages and digitalization pose challenges. Personnel who can promote IT adoption and multilingual support will be favored.
Personality Traits
Can Pay Attention to Details / Can Respond Flexibly / Excellent Communication Skills / Has Hospitality / Has Leadership
Work Style
Includes Overnight Duty / On-Call / Shift Work / Transfers Possible / Weekends and Holidays Work
Career Path
Front Desk Staff → Deputy Manager → Manager・Ryokan Owner → Area Manager → Hotel Headquarters Staff
Required Skills
Budget Management / Crisis Management and Safety Hygiene / Customer Service / Facility Management / Reservation Management System Operation / Staff Management and Training
Recommended Skills
Cross-Cultural Understanding / Event Planning / Foreign Languages / IT Literacy (Office・PMS) / Promotion Planning
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to seasonal fluctuations, differences in guest demographics, and sudden issues. |
| Analytical & Logical Thinking | To understand sales and costs and consider operational improvement measures. |
| Attention to Detail & Accuracy | Because attention must be paid to facility details and service quality. |
| Communication Skills | Because smooth interactions with diverse customers and staff are essential. |
| Initiative & Leadership | Taking initiative is important for business improvements and service enhancements. |
| Planning & Organization | To plan and coordinate staff assignments, schedules, event planning, etc. |
| Problem Solving | Because quick responses are required for complaint handling and troubleshooting. |
| Stress Tolerance | Because calm handling is required even under high stress, such as during peak seasons or complaint responses. |
| Collaboration & Teamwork | Because coordination across multiple departments and leading staff is necessary. |
Aliases
- Accommodation Facility Manager
- Ryokan Manager
- Ryokan Operations Manager
Related Jobs
- Banquet Service Staff
- Deputy Manager
- Facility Manager
- Front Desk Staff
- Housekeeping Leader