Ticket Seller (Transportation Facilities)
じょうしゃけんはんばいにん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Job involving selling tickets and season passes at stations or bus information centers, performing fare calculations, IC card recharges, transfer guidance, etc.
Description
Ticket sellers sell tickets and season passes at station counters or bus terminals, handle fare calculations, IC card recharges, reserved seat reservations and issuance, etc. They also respond to inquiries from passengers about transfers, timetables, and fares, as well as cash handling and settlement tasks. To maintain service quality, accurate information provision and courteous customer service are required.
Future Outlook
With the spread of automatic ticket vending machines and online sales, operations will become more efficient, but demand for face-to-face support for the elderly and tourists is expected to continue.
Personality Traits
Enjoys customer service / Patient / Polite and courteous / Strong sense of responsibility
Work Style
Face-to-face customer service / Indoor work / Shifts / Uniform required
Career Path
Ticket Seller → Station Operations Staff → Station Master Assistant → Station Manager → Transportation Service Manager
Required Skills
Cash Management / Fare Calculation / IC Card Payment System Knowledge / Reception System Operation
Recommended Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because errors in fare calculations or tickets are not permitted. |
| Communication Skills | To smoothly conduct conversations and guidance with passengers. |
| Stress Tolerance | Because the workload is high during busy periods dealing with many passengers. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because tasks are carried out according to business procedures and manuals. |
| Initiative & Leadership | Because tasks are performed following instructions from superiors and manuals. |
| Planning & Organization | Because the main tasks are based on established procedures. |
Aliases
- Ticket Counter Staff
- Ticket Seller
- Ticket Window Attendant
Related Jobs
- Information Attendant
- Station Attendant
- Travel Agency Counter Staff