Ticket Issuer (Travel Industry)
じょうしゃけんはっこういん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Other Sales-Related Occupations
Summary
This occupation involves issuing, reserving, and selling train tickets and similar at counters in travel agencies and similar venues. Main tasks include fare calculation, seat assignment, and customer service.
Description
Ticket Issuers (Travel Industry) work at travel agency counters, reserving, issuing, and selling tickets for trains and other transportation. They propose itineraries based on customer needs, handle seat assignments, provide guidance on options like express or green cars, perform fare calculations, operate systems, and organize documents after issuance, covering a wide range of tasks. Accuracy and efficiency are essential, as are customer communication and complaint handling skills. With the rise of online reservations, proficiency in system operations and updating knowledge of travel products is increasingly necessary.
Future Outlook
Due to the spread of online tickets, face-to-face issuance operations are on a declining trend, but a shift toward guidance and support for complex travel products is expected.
Personality Traits
Able to Respond Flexibly / Likes Interacting with People / Polite and Courteous / Strong Sense of Responsibility
Work Style
Face-to-Face Customer Service / Shift Work / Uniform Required / Weekends and Holidays Work
Career Path
Junior Ticket Issuer → Senior Ticket Issuer → Supervisor/Chief → Branch Manager (Store Manager) → Travel Operations Manager
Required Skills
Customer Service / Fare Calculation / Reservation and Fare Calculation System Operation
Recommended Skills
Basic PC Operation / Complaint Handling / Foreign Languages / Phone Response / Travel Product Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Mistakes in seat numbers or fares are not tolerated. |
| Communication Skills | High communication skills are required for explaining and responding to customers. |
| Stress Tolerance | Calm handling is necessary during peak times or complaint responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Operations are mainly based on manuals, with little need for generating new ideas. |
Related Qualifications
- Comprehensive Travel Services Manager
- Domestic Travel Services Manager
Aliases
- Ticket Counter Staff
- Ticket Salesperson
Related Jobs
- Airline Ticket Issuer
- Travel Counter Staff
- Window Clerk