Automobile repair shop front desk staff
じどうしゃせいびこうじょうふろんとかかり
Industry & Occupation
Classification
Summary
Front-line clerical position at an automobile repair shop, handling customer service, estimate preparation, schedule management, etc., serving as the window for maintenance operations.
Description
Automobile repair shop front desk staff respond to vehicle inquiries via walk-ins, phone, or email; prepare estimates for repairs and inspections; order parts; adjust maintenance schedules; issue invoices; and more. They collaborate with mechanics to report and explain work progress to customers, aiming to improve customer satisfaction. They accurately manage customer and vehicle information and provide appropriate guidance and complaint handling in case of issues. The role requires a wide range of skills, including PC operation, use of specialized systems, and telephone correspondence.
Future Outlook
Stable demand is expected due to the increase and diversification of automobile ownership. On the other hand, advancements in EV and autonomous driving technologies will require acquiring specialized knowledge and utilizing IT tools. As digitalization and remote reception systems advance, improving IT literacy will be crucial for future career development.
Personality Traits
Able to pay attention to details / Able to provide bright and courteous customer service / Excellent communication skills / Strong sense of responsibility
Work Style
Face-to-face customer service / Includes travel / Office work / Shift work
Career Path
Junior front desk staff → Senior front desk staff → Service advisor → Assistant shop manager → Shop manager
Required Skills
Basic PC operation / Customer service etiquette / Estimate preparation / Maintenance management system operation / Telephone handling
Recommended Skills
Basic English (for overseas procurement support) / Customer service / Nissho Bookkeeping 3rd Grade
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent errors in estimates and invoices. |
| Communication Skills | Because advanced communication skills are required for customer service and internal coordination. |
| Planning & Organization | Because managing work schedules and parts procurement is important. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because work is mainly conducted following existing procedures. |
| Physical Stamina & Endurance | Because it is mainly desk work with little heavy physical labor. |
Related Qualifications
- Ordinary motor vehicle driver's license
Aliases
- Automobile repair shop reception
- Front staff
- Service advisor
Related Jobs
- Automotive mechanic
- Reception clerk
- Sales administration
- Service advisor