Internet mail-order reception clerk
いんたーねっとつうしんはんばいうけつけじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Handles order reception, inquiries, data entry, and shipping arrangements for mail-order sales via the internet, supporting customer satisfaction.
Description
Internet mail-order reception clerks handle order reception and processing, inventory checks, shipping arrangements, payment confirmations, returns and exchanges, and complaint handling received via EC sites, email, chat, etc. They accurately enter data into order management systems and collaborate with shipping departments and logistics providers to support smooth product delivery. They also respond to customer inquiries with prompt and courteous communication, investigate causes and propose solutions in case of troubles. Various skills such as multi-channel responses and business improvement proposals, as well as teamwork, are required.
Future Outlook
Demand is stable due to the expansion of the EC market. While routine tasks will decrease with the introduction of AI chatbots and automated response systems, human support for complex customer service and complaints will still be needed. Multilingual capabilities and digital tool proficiency will become increasingly important in the future.
Personality Traits
Can provide bright and courteous customer service / Can respond promptly / Polite and accurate / Strong sense of responsibility
Work Style
Contract employee / Flex time / Full-time employee / Remote / Shift
Career Path
Operator → Leader/Supervisor → Center manager → Customer support manager
Required Skills
Communication skills (email/chat) / Data entry / Order management system operation / PC basic operation / Telephone response
Recommended Skills
CRM tools / Communication skills (English email) / Logistics basics / Product/service knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Errors in entering order information can lead to customer troubles. |
| Communication Skills | Essential for smooth interactions with customers and building trust. |
| Problem Solving | Prompt resolution is required for customer complaints or system errors. |
| Stress Tolerance | Stress arises from complaint handling and increased workload during busy periods. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, so new idea generation is not particularly needed. |
| Physical Stamina & Endurance | Mainly desk work, so physical burden is low. |
Aliases
- EC Operator
- Net mail-order reception clerk
Related Jobs
- Call center operator
- Customer support
- Logistics clerk
- Telephone operator