Internet mail-order reception clerk
いんたーねっとつうはんうけつけじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Clerical job that receives and processes orders and inquiries from customers through EC sites, and handles product shipping, inventory management, and various procedures.
Description
Internet mail-order reception clerks receive orders and inquiries from customers via EC sites, email, or chat, and accurately enter and manage data. They also perform inventory checks, shipping arrangements, complaint handling, returns and exchanges, and other tasks to maintain customer satisfaction. They may also be involved in system operations and manual improvements to enhance work efficiency.
Future Outlook
With the expansion of the EC market, demand is expected to remain stable in the future. On the other hand, as chatbots and AI automation advance, there will be a need for advanced skills in system operations and customer service.
Personality Traits
Work Style
Career Path
Internet mail-order reception clerk → EC site operation staff → Customer support leader → EC manager → EC marketing staff
Required Skills
Basic PC operation / Business manners / Office software / Telephone response skills / Typing
Recommended Skills
Chat tool operation / Communication skills (English email) / Complaint handling / EC site management system
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because incorrect entry of order data leads to complaints. |
| Communication Skills | Because smooth communication with customers is required. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because routine tasks are the main focus and creativity is not particularly needed. |
| Physical Stamina & Endurance | Because it mainly involves long hours of sitting work with low physical strain. |
Related Qualifications
- Business Manners Certification
- MOS（Microsoft Office Specialist）
Aliases
- EC operator
- EC reception clerk
- Net mail-order reception clerk
Related Jobs
- Call center staff
- Customer support
- EC site operation staff
- Telephone reception clerk