Internet Reception Clerk
いんたーねっとおうせつとうじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Internet Customer Service Clerks
Summary
Clerical job that handles customer inquiries, orders, and requests via email, chat, and other internet methods, and records and reports them.
Description
Internet Reception Clerks handle customer inquiries, orders, complaints, etc., received through company websites, email, and chat systems. They use CRM systems and chat tools to accurately understand customer requests and provide appropriate responses and processing. They record inquiry details and response histories, escalate to other departments or report as needed. They also handle FAQ updates, manual maintenance, and response quality analysis, contributing to improved customer satisfaction.
Future Outlook
Demand is increasing with the expansion of customer service through online channels. While AI chatbots are increasingly used in tandem, human-delivered high-quality service will continue to be needed in areas requiring complex responses and hospitality.
Personality Traits
Work Style
Flex Time / Office Work / Part-time OK / Remote / Shift Work
Career Path
Internet Reception Clerk → Telephone Response Clerk → Customer Support Staff → Supervisor → Customer Service Manager
Required Skills
CRM Systems / Email/Chat Tools / Internet Basics / Office Software
Recommended Skills
Business Manners / Communication Skills (English Email) / Customer Service / Telephone Response Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to diverse customer needs and sudden system changes. |
| Attention to Detail & Accuracy | To prevent incorrect information provision and clerical errors, and to respond accurately. |
| Communication Skills | Essential ability to accurately understand customer intentions and respond clearly. |
| Stress Tolerance | To calmly handle complaints and high volume of inquiries during busy times. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mostly follows manuals, so creative thinking is not much needed. |
| Numerical & Quantitative Analysis | Advanced numerical analysis is rarely required. |
| Physical Stamina & Endurance | Mainly desk work with low physical load. |
Aliases
- Net Response Clerk
- Online Customer Support Clerk
Related Jobs
- Call Center Operator
- Customer Support
- Telephone Response Clerk