Internal switchboard operator
ないせんでんわこうかんしゅ
Industry & Occupation
Classification
Summary
A clerical position that handles call transfers and responses for internal telephone lines within a company or organization.
Description
The internal switchboard operator receives internal calls from the company or organization, ascertains the caller's needs, and connects the call to the appropriate department or person in charge. They support smooth internal communication by operating the switchboard and employing proper telephone etiquette. They also handle call logs, message memos, and support for emergency responses, requiring accuracy and promptness.
Future Outlook
While voice recognition technology and AI automation will advance efficiency, human flexibility will continue to be required for smooth internal communication and emergency responses.
Personality Traits
Attentive to others / Calm demeanor / Good listener / Polite and courteous
Work Style
Agency worker / Contract employee / Full-time / Part-time / Shift
Career Path
Internal switchboard operator (Junior) → Senior operator → Reception and reception clerical → General affairs clerical
Required Skills
Business manners (honorifics and speech) / Listening skills / Switchboard operation
Recommended Skills
Basic PC operation / Communication skills (English phone handling) / Multitasking ability
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because incorrect transfers can disrupt business operations. |
| Communication Skills | Because accurate and polite speech and listening skills are essential. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because complex logical analysis is not particularly required. |
| Creativity & Ideation | Because creative thinking is usually not required. |
| Numerical & Quantitative Analysis | Because there is almost no mathematical analysis work. |
| Physical Stamina & Endurance | Because it is mainly seated desk work with low physical demands. |
Aliases
- In-house switchboard operator
- Office operator
- Switchboard operator
Related Jobs
- Call center operator
- Receptionist
- Telephone operator