Insurance Claims Payment Clerk
ほけんきんしはらいがかりじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
A clerical position in an insurance company that handles everything from receiving insurance claims to assessment and payment procedures.
Description
Insurance Claims Payment Clerks accept insurance claims from policyholders, verify accident details and required documents, assess eligibility for payment based on policy terms, calculate payment amounts, and process payments. They also handle inquiries from customers and agents, input data into systems, manage documents, and coordinate with other departments (such as assessment and investigation departments). In recent years, the introduction of RPA and system automation has progressed, requiring the use of IT tools for business efficiency improvement and strengthening internal controls.
Future Outlook
While routine tasks are being streamlined due to advancements in RPA and system automation, there is stable demand for personnel skilled in handling complex contracts and customer service. In the future, skills in IT tool operation, internal audits, and compliance will be required.
Personality Traits
Cautious / Honest / Meticulous / Strong sense of responsibility
Work Style
Full-time / Office work / Part-time / Remote
Career Path
Insurance claims payment clerk → Insurance claims assessor → Insurance clerical leader → Clerical manager → Head office clerical position
Required Skills
Customer service skills / Insurance system operation / Knowledge of laws and policy terms related to insurance payments / Office software
Recommended Skills
Bookkeeping knowledge / Communication skills (English email) / Non-life Insurance Solicitor License / Telephone response skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because errors or oversights in documents can have a significant impact on payments. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work is routine and does not require much creative thinking. |
| Physical Stamina & Endurance | Because it is mainly desk work with low physical demands. |
Related Qualifications
- Japan Chamber of Commerce Bookkeeping Certification
- Life Insurance Solicitor License
- Non-life Insurance Solicitor License
Aliases
- Insurance Claims Payment Clerk
- Payment Clerk
Related Jobs
- Insurance Claims Assessor
- Insurance Investigator
- Insurance Policy Clerk