Adjuster (Insurance companies, damage assessment companies)
あじゃすたー
Industry & Occupation
Classification
Summary
Specialist profession that determines the appropriateness of insurance payments by investigating and assessing damage from accidents or disasters.
Description
Adjusters investigate sites of various accidents and disasters such as traffic accidents, fires, and natural disasters, along with related documents, based on insurance contracts, accurately grasp the damage situation, and calculate repair costs and damage amounts. They create assessment reports, report and explain the appropriateness of insurance payments internally and externally, and also coordinate and negotiate with insured parties, repair shops, and other internal departments. Knowledge of insurance policies and related laws and regulations, accident investigation techniques, and negotiation skills are required.
Future Outlook
Demand is high due to increasing natural disasters, but business content changes with the introduction of AI and automation technologies. The value of personnel with specialized investigation skills and negotiation skills will be maintained.
Personality Traits
Calm and composed / Curious and inquisitive / Good at negotiation / Honest / Strong sense of responsibility
Work Style
Field Investigation / Flexitime / Office Work / Partial Remote Work
Career Path
Junior Adjuster → Senior Adjuster → Chief Adjuster → Manager → Department Head
Required Skills
Accident Investigation / Damage Assessment / Insurance Policy Knowledge / Report Writing
Recommended Skills
Communication Skills (English) / Data Analysis / Drone Photography / Understanding of Insurance-Related Laws and Regulations
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Necessary to logically match and judge accident situations and insurance policies. |
| Attention to Detail & Accuracy | Necessary to accurately assess without overlooking even small damages. |
| Communication Skills | Necessary to smoothly gather information from insured parties and related persons. |
| Problem Solving | Because the ability to derive optimal solutions in complex damage situations is required. |
Related Qualifications
- Damage Insurance Solicitor Qualification
Aliases
- Damage Assessor
- Insurance Investigator
Related Jobs
- Claims Handler
- Damage Insurance Solicitor
- Insurance Sales
- Risk Manager