Installment Payment Collector
げっぷしゅうきんにん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Field Clerical Occupations
- Minor : Bill Collectors
Summary
Profession of visiting customer homes based on installment contracts or loans to collect monthly payments.
Description
Installment payment collectors regularly visit customers who have signed installment or loan contracts to receive monthly payments. They handle collected funds, record and report payment statuses, follow up on delinquents, etc. Customer service and building trust are important, and they plan efficient visit routes, obtain witness stamps, handle complaints, and more. Reporting to stores or headquarters is required, along with basic PC operation and form creation skills.
Future Outlook
Demand for visiting collections is declining due to the spread of automatic withdrawals and digital payments, but a certain need remains for manual collections targeting the elderly or special contracts.
Personality Traits
Enjoys talking to people / Honest / Patient / Strong sense of responsibility
Work Style
Direct Commute Allowed / Fieldwork / Frequent Travel / Full-time / Individual Quota
Career Path
Installment Collection Staff → Team Leader → Area Manager → Debt Management Staff → Credit Investigation Staff
Required Skills
Basic PC Operation / Customer Service Skills / Money Management / Ordinary Automobile Driver's License
Recommended Skills
Complaint Handling / Debt Management / Negotiation Skills / Sales
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth dialogue with customers is needed to encourage payments. |
| Physical Stamina & Endurance | Because long hours of fieldwork and travel require physical stamina. |
| Stress Tolerance | Because mental stress arises from customer service and handling delinquencies. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Creativity is not particularly required as it mainly involves routine tasks. |
| Learning Agility & Knowledge Acquisition | Because procedures are standardized and specialized knowledge to learn is limited. |
| Collaboration & Teamwork | Mostly individual visit work, with little team collaboration. |
Aliases
- Loan Collector
- Visiting Bill Collector
Related Jobs
- Credit Investigator
- Debt Collector
- Door-to-Door Salesperson