Ryokan Proprietor
りょかんしゅじん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
A ryokan proprietor oversees the overall management and operation of a ryokan, handling hospitality for guests, facility management, and staff management.
Description
A ryokan proprietor manages guest reservations, check-in/check-out services, and maintenance of guest rooms and common areas. They handle budgeting and performance analysis for sales and expenses, marketing and local collaboration for customer attraction, and staff recruitment, training, and scheduling as key aspects of human resource management. They pay close attention to details to maintain the quality of unique ryokan services such as hot springs and meals, and strive to improve hospitality. Quick judgment and response to complaints and emergencies are also required.
Future Outlook
Recovery in ryokan demand is expected due to increasing inbound foreign tourists and regional revitalization efforts, while personnel capable of adapting to digitalization and diversifying customer needs will be in demand.
Personality Traits
Attentive / Capable of Quick Situational Judgment / Has Hospitality / Has Leadership
Work Style
Full-time / Long Hours During Peak Seasons / On-call Duty / Shift Work
Career Path
Ryokan Staff → Deputy Proprietor/Deputy Manager → Ryokan Proprietor → Area Manager → Lodging Facility Consultant
Required Skills
Customer Service Skills / Facility Management / Reservation System Operation / Sales and Financial Management / Staff Management
Recommended Skills
Foreign Languages / Hot Spring Knowledge / Local Resource Utilization / Marketing
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Required to handle seasonal fluctuations and unexpected troubles. |
| Attention to Detail & Accuracy | Must pay attention to details to maintain service quality. |
| Communication Skills | Smooth interactions with diverse guests and staff are essential. |
| Physical Stamina & Endurance | Required due to long hours of standing work and equipment handling. |
| Planning & Organization | Necessary for reservation management and event planning. |
| Stress Tolerance | Necessary to endure complaint handling and busy work periods. |
| Collaboration & Teamwork | Needed to collaborate with staff for operations. |
Related Qualifications
- Hot Spring Sommelier
- Sanitation Manager (Lodging)
- Service Manners Certification
Aliases
- Ryokan Manager
- Ryokan Operator
Related Jobs
- Front Desk Staff
- Hotel Manager
- Ryokan Staff