Ryokan Owner/Manager
りょかんぬし・しはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Oversees the overall management and operations of a ryokan, improving customer satisfaction and managing revenue.
Description
A ryokan owner/manager manages and operates the ryokan as a lodging facility, taking responsibility for enhancing guests' stay experiences. Responsibilities include planning and developing lodging packages and facility operations, staff recruitment, training, and shift management, customer service, financial and accounting management, facility maintenance, and legal compliance (such as the Ryokan Business Law). Additionally, they develop services in collaboration with local tourism resources and conduct marketing activities to attract customers and maximize facility revenue.
Future Outlook
With the recovery of inbound demand and domestic travel, the lodging industry is expected to see demand recovery and expansion. Amid strengthening collaboration with local tourism and advancing digital transformation (DX), management skills and IT utilization will be increasingly required.
Personality Traits
Able to Respond Flexibly / Has Hospitality / Has Leadership / Has Stress Tolerance / Strong Sense of Responsibility
Work Style
Full-Time Employee / Includes Overnight Shifts / Self-Employed / Shift Work / Weekends and Holidays
Career Path
Front Desk Staff → Assistant Manager → Manager/Ryokan Owner → Area Manager → Owner Operator
Required Skills
Accounting Knowledge / Customer Service / Legal Compliance (Ryokan Business Law) / Lodging Business Operations / Staff Management
Recommended Skills
IT Literacy (Reservation Systems) / Languages (English) / Local Resource Utilization / Marketing
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to respond flexibly to seasonal changes and customer requests. |
| Attention to Detail & Accuracy | Attention to detail leads to safe and comfortable service provision. |
| Communication Skills | Smooth communication with diverse customers and staff is essential. |
| Initiative & Leadership | Proactivity in proposing and implementing new services or improvements is required. |
| Planning & Organization | Important for planning lodging packages and managing work schedules. |
| Problem Solving | Daily occurrence of customer complaint handling and troubleshooting. |
| Stress Tolerance | High stress tolerance is needed during peak seasons and complaint handling. |
| Collaboration & Teamwork | To provide services in collaboration with staff. |
Related Qualifications
- Nissho Bookkeeping Certification
- Service Manners Certification
Aliases
- Ryokan Manager
- Ryokan Operator
Related Jobs
- Front Desk Manager
- Hotel Manager
- Lodging Facility Operator