Ryokan Manager (Employer)
りょかんかんりにん（こようしゃ）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Manages the operation of a ryokan, overseeing a wide range of tasks including facility maintenance, customer service, employee management, and revenue management.
Description
Ryokan Managers (Employers) operate and manage ryokans as lodging facilities on a daily basis, aiming to improve customer satisfaction and maximize revenue. They also handle employee guidance and training, labor management, facility cleaning and inspection, safety and hygiene management, equipment maintenance, procurement and inventory management, promotion and marketing, and a wide range of other tasks. They develop plans tailored to local areas and seasons, collaborate with travel agencies and online booking sites to attract customers. During peak seasons, night shifts or long hours may occur, and they must respond quickly to customer complaints and emergencies.
Future Outlook
Stable job openings are expected with the recovery of tourism demand and increasing inbound visitors, but labor shortages due to declining birthrates and aging population pose challenges. Adaptability to IT adoption and diversifying service expansions is required.
Personality Traits
Can Respond Flexibly / Has Hospitality / Has Leadership / Strong Sense of Responsibility
Work Style
Night Duty / No Remote Work / On-Site Presence / Shift Work / Weekends and Holidays
Career Path
Ryokan Staff (Front Staff, Nakai, etc.) → Assistant Manager → Ryokan Manager → Area Manager → Tourist Hotel Operations Manager → Independent Startup
Required Skills
Budget Management / Customer Service Skills / Facility Maintenance Management / Inventory Management System Operation / Staff Management
Recommended Skills
Communication Skills (Foreign Languages) / Crisis Management (Disaster Prevention) / Food Hygiene Management / Marketing Knowledge / PC Basic Operations
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses to changes in seasons and customer demographics are necessary. |
| Communication Skills | Frequent interactions with customers and staff require high communication skills. |
| Initiative & Leadership | Proactive action is important for improving facility operations and enhancing services. |
| Physical Stamina & Endurance | Sustained physical stamina is required for long hours of standing work and facility patrols. |
| Planning & Organization | Efficient planning and organization are necessary for reservation management and staffing. |
| Problem Solving | Quick responses to customer complaints and facility issues are required. |
| Stress Tolerance | Endurance is needed for stressful situations such as peak seasons and complaint handling. |
Related Qualifications
- Fire Safety Manager
- Hot Spring Management Supervisor
- Service Manners Certification
Aliases
- Accommodation Facility Manager
- Ryokan Manager
Related Jobs
- Front Manager
- Hotel Manager
- Lodging Business Owner
- Nakai
- Ryokan Staff