Ryokan Manager (Company: Primarily engaged in managerial work)
りょかんしはいにん
Industry & Occupation
Classification
- Major : Managerial Occupations
- Middle : Corporate and Organizational Managers
- Minor : Corporate Managers
Summary
A managerial position that comprehensively handles ryokan operation planning, staff management, customer service, and revenue management.
Description
The ryokan manager serves as the operations leader of the lodging facility known as a ryokan, overseeing a wide range of tasks including sales and budget management, staff training and allocation, customer service, facility maintenance management, and marketing. They develop service plans tailored to seasons and customer demographics, leveraging local resources, promptly handle complaints and emergencies, and play a crucial role in creating an environment where employees can deliver high-level service.
Future Outlook
With the recovery of inbound demand and responses to an aging society, service diversification is advancing, and demand for managers equipped with specialized hospitality and business management skills remains stably high. Adaptability to digital transformation (DX) and luxury needs is required.
Personality Traits
Can Respond Flexibly / Has Hospitality / Has Leadership / Strong Sense of Responsibility
Work Style
Career Path
Ryokan Staff → Deputy Manager → Manager → Lodging Director → Area Manager
Required Skills
Complaint Handling / Facility Management / Reservation Management System Operation / Sales and Profit Management / Staff Management
Recommended Skills
ICT Utilization Skills / Language Skills / Local Culture Understanding / Marketing Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to diverse customer needs and seasonal fluctuations. |
| Attention to Detail & Accuracy | To provide high-quality service by paying attention to every detail. |
| Communication Skills | To communicate smoothly with customers and staff. |
| Initiative & Leadership | Because it is necessary to proactively set operational policies as a leader. |
| Planning & Organization | Because planning and coordination for events and staff allocation are necessary. |
| Problem Solving | To quickly resolve complaints and unexpected troubles. |
| Stress Tolerance | Because it is necessary to endure the stress from long working hours and sudden troubles. |
| Collaboration & Teamwork | Because it is necessary to collaborate with staff to support operations as a team. |
Related Qualifications
- Ryokan Operations Supervisor
Aliases
- Lodging Manager
- Ryokan Manager
Related Jobs
- Customer Service Manager
- Hotel Manager
- Lodging Facility Manager
- Ryokan Staff